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Privacy Policies
Royal-Ancentry respects your privacy by guaranteeing the complete confidentiality of the information you provide. Only data such as email and name are stored in our database to improve our relationship. This way, we can always offer you the best products and services.
All of our eCommerce technology is focused not only on functionality but also on the security of user data, including personal and payment information.
Your credit card number is used only by the payment processor and only during the purchase process. It is not stored in any files after the transaction. The financial transaction is processed solely by the payment gateway, offering complete security during the purchase.
Your email address will only be used to contact you about your orders or to publicize promotions and launches on our website, and may be canceled by you at any time.
The sharing of our customers' personal information can only happen, solely and exclusively under court orders for investigation purposes, as well as at the request of the customer himself.
The Consumer authorizes the use of his/her CPF to issue payment slips for intermediation of products at the time of purchase.
If you have any questions or suggestions regarding our privacy policy, please contact us.
royal-ancenstry guarantees the security of your purchase and respects your privacy.
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Shipping and Deadlines
We work with international suppliers from the United States, Europe, and Asia to always guarantee the best price and quality!
Our suppliers will ship your product directly from the factory to you.
Delivery time will be between 10 to 25 business days.
If there are customs delays and the order is held in Brazil, this period until release does not count as delivery time.
We take care to choose suppliers that, in addition to price and quality, also speed up shipping times.
After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay.
If the post office does not have your order, please contact us immediately so we can check with our suppliers.
If we confirm that there is a problem with the logistics of your order, we will refund your purchase in full immediately after these verification steps.
The tracking code for your purchase will be sent by email within 5 to 10 business days after your order is confirmed.
If your order was made using the Boleto Bancário option, the time between payment and bank clearance can take up to 5 business days.
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Customs Taxation and Postal Services
Decree Law 1.804/80 on imports clearly states that all Brazilians have the right to import products worth up to $50 USD (United States dollars) without any taxes. The vast majority of our products are priced well below this value, thus not generating any problems of this nature with Customs.
In some cases, the "Tax Problems" status is related to ICMS Protocol 021/2011, which requires the collection of ICMS in the destination state of the various signatory states. The same is held by SEFAZ and will only be released after bureaucratic processes. If this problem occurs and your product is taxed, please contact us so we can assist and ATTEMPT to minimize the tax charge.
If the charge is unavoidable and no other means can avoid payment, it will be the responsibility of the end consumer!
Please continue to monitor the delivery status through our tracking tool. Once it's released, we'll request priority delivery. We apologize for any inconvenience.